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Gnosys was introduced to us by our IT person who was moving his business more in the direction of web design and less IT work. We are an established law office in Gainesville, FL with 6 attorneys and 5 staff members. We use Gnosys in all manners big and small, including (but not limited to) installing/updating software, ordering new equipment, troubleshooting, server backups, remote access and anything network related. Basically if it has anything to do with a computer—we have Gnosys do it. Gnosys is well staffed with a group of kind, courteous, knowledgeable people. They are quick to respond to emergency matters and their turn around on non-emergency matters is timely as well. Typically we will receive a response back within minutes of sending an email. We are happy to work with Gnosys and would recommend them to anyone looking for IT support at any level.
We have used Gnosys for several years now to help us with the IT of our law firm. They helped us establish good remote backups, set up and maintain the network, and remote desktops to keep us and our client’s data secure. Gnosys is always prompt with dealing with issues and great to work with.
We are beginning our third year with Gnosys managing our IT services. Their quick response time to our IT needs allows us to spend our time running our agency. The best part is knowing that the professionalism and dedication Gnosys demonstrates protects our data integrity and our client’s confidentiality.
Mr. Houston started working with our company as our consultant. However, his responsiveness and willingness to be onsite when needed quickly earned him our business on a continual basis. Demonstrating skill and knowledge in every aspect of IT and physical and network security, Mr. Houston was able to make improvements in our IT infrastructure and assisted in optimizing programs unique to our business. His research and information gathering skills are surpassed only by his compelling presentation of findings and recommendations for improvements. Mr. Houston not only made suggestions for improvements but does so with an understanding of cash flow and return on investment that only a fellow business owner can truly understand. Sincerely Yours, Dr. Jim Greene, P.E. Owner/President Richland LLC
Our previous IT provider was slow to respond and created overly complicated systems that did not provide the security and stability that we needed. Five years ago we were referred to Gnosys Networks and what a difference that has made. We have never had more than a 20 minutes response time and, generally, the response is all but immediate. Since switching to Gnosys, “our IT”, as Jim puts it, “just happens.”