In today’s fast-paced business world, having a reliable and efficient network is crucial for success. From email communication to online transactions, most business operations are heavily reliant on a functioning network. However, network downtime can be a costly and frustrating issue for businesses, both big and small. In fact, according to a survey by Gartner, the average cost of network downtime is around $5,600 per minute, which adds up to over $300,000 per hour. This staggering number highlights the importance of avoiding network downtime and its hidden costs. In this blog post, we will discuss the hidden costs of network downtime and how to avoid them, specifically in the Gainesville, FL area.

1. Lost Productivity and Revenue
One of the most obvious costs of network downtime is lost productivity and revenue. When your network goes down, your employees are unable to access important files, collaborate with colleagues, or complete their tasks efficiently. This can lead to a significant decrease in productivity and ultimately affect your bottom line. In addition, if your business relies on online sales or transactions, network downtime can result in lost revenue. According to a study by IHS Markit, network downtime costs North American businesses around $700 billion each year in lost productivity and revenue. For small businesses, this can be a major setback that is difficult to recover from.

2. Damage to Reputation
In today’s digital age, a company’s reputation is more important than ever. With the rise of social media and online reviews, a single negative experience can spread like wildfire and damage a company’s reputation. Network downtime can lead to frustrated customers, missed deadlines, and even lost clients. This can ultimately harm a company’s reputation and lead to a loss of trust and credibility. In addition, potential customers may be deterred from doing business with a company that has a history of network downtime issues.

3. IT Support Costs
When a network goes down, it often requires the expertise of IT professionals to troubleshoot and resolve the issue. This can result in additional IT support costs, especially if the issue is complex and takes a significant amount of time to resolve. For small businesses that may not have an in-house IT team, this can be a significant financial burden. In addition, if the network downtime is a result of outdated or inadequate IT infrastructure, it may require costly upgrades or replacements.

So, how can businesses avoid these hidden costs of network downtime? The answer lies in investing in reliable and efficient I.T. managed services. In Gainesville, FL, Gnosys Networks offers comprehensive I.T. managed services that can help businesses prevent network downtime and its associated costs. With their proactive approach to monitoring and maintaining networks, they can identify and resolve potential issues before they escalate into costly downtime events.

Gnosys Networks also offers backup and disaster recovery services to ensure that in the event of a network outage, businesses can quickly and easily restore their data and minimize the impact of downtime. Their team of experienced technicians can also provide 24/7 support to address any network issues that may arise, saving businesses from costly IT support costs.

In conclusion, network downtime can have a significant impact on a business’s productivity, revenue, reputation, and IT support costs. To avoid these hidden costs, businesses should invest in reliable and efficient I.T. managed services, such as those offered by Gnosys Networks in Gainesville, FL. By proactively monitoring and maintaining networks, providing backup and disaster recovery services, and offering 24/7 support, Gnosys Networks can help businesses avoid the costly consequences of network downtime. Don’t let network downtime hinder your business’s success, contact Gnosys Networks today for reliable and efficient I.T. managed services.

Alex Thomas – Lead Installer

Alex is our lead installer. A graduate of the 4-year Santa Fe College Apprentices program electrician by trade with 13 years of experience, he lends his years of training and experience in installation and hardware deployment to allow Gnosys to tackle a wide variety of installation projects, literally doing the heavy lifting.

While Alex’s primary focus with Gnosys is network cabling and IP camera installation, he is always ready and willing to jump in wherever he is needed.
Alex continues to develop his skills and brings more and more to the table every day.

Alex spends his free time practicing martial arts, playing table top strategy and collectable card games. He also paints miniatures.

Valeria Galland – Web Designer

Val is our resident web designer. Originally from Barcelona Spain, Val moved to the U.S. at a young age and began a lifelong interest in technology. Graduating top 10% from Lincoln Park Academy in 2017 he earned her HS and IB Diploma, she immediately shipped off to Gainesville to continue her education.

Her ongoing education and longtime hobbies have given Val a large swathe of technology and computer experience, including 5 programming languages, 2 self-run websites, Adobe certifications. She continues adding more notches to her belt here at Gnosys.
While not actually a part of the tech staff, its not uncommon for Val roll up her sleeves and jump in to assist with trouble tickets.
In her free time Val organizes and participates in multiple D&D games, paints miniatures, plays several instruments and generally just likes hanging out with her one-eyed cat named Davy Jones.

While not physically with us in Gainesville, Val continues to contribute as though she were.

Daniel Knebel – Lead Support Technician

Allow me to introduce you to Daniel, our lead support technician.

Daniel is one of our front-line technicians making certain that when our clients have an issue, it gets taken care of as quickly as possible.

Daniel is also responsible to making certain that the tools we need to deliver the support are in place, up to snuff and optimized for best performance.

Daniel is a veteran of the US Navy where he served as a Nuclear Electronics Technician aboard the USS Eisenhower. The skills he acquired in the Navy combined with his natural aptitude for troubleshooting and problem solving make Daniel the guy when you need something figured out.

For fun, Daniel does all manner of things. Tabletop gaming, collectable card games, video games, disc golf and more. He is also the master of our resin printer, producing amazing prints.

Bradley Gilrane – Business Developer

Brad is our Business Developer and an integral part of our operations. He is responsible for new client acquisition and on-boarding as well as ensuring that our existing clients are satisfied with the support they are receiving.

Brad also assists in the development, testing and deployment of new service offerings.

Brad currently holds CJIS 3 certification and is working on his CompTIA A+ industry certification.

While a strong technician, Brad really shines at customer service. His focus on our client experience keeps a finger on the pulse of our business and makes certain that we are doing all we can do to deliver the service and support our clients deserve.

For fun, Brad plays a variety of video and table top games. He also enjoys science fiction and miniature painting

James Houston – System Support Manager

Meet James, our dedicated Support Manager. While he was born in Gainesville, Florida, he spent most of his childhood in Nashville, Tennessee. In 2008 he moved back to Gainesville with his family.

With 9 years of experience in Managed Services Delivery, James has a wide range of expertise and knowledge.
He is the beating heart of our support team. Focusing on ticket management, tech training and whatever projects come his way.

In his time at Gnosys, James has been instrumental our success, helping to create and improve systems and services, he has supervised projects ranging from small IP camera installations to huge cabling jobs.

James currently holds his CompTIA A+ and CompTIA Network+ industry certifications as well as CJIS 3 certification. He is working toward several partner certifications and ITIL4.

His strength as a technician and determination to get the problem solved pair well with his dedication to making certain our clients receive the best possible support make him a valued asset.

When not at work, James enjoys a variety of card, table top and video games as well as painting miniatures.

Jim Houston: Owner

Jim was born in New Jersey but grew up in South Florida the son of a Dade County Deputy Sheriff. After serving 10 years in the US Army Special Operations Command he attended college at Murray State University and Washington University receiving a Master’s Degree in History.
After spending 10 years in Nashville, TN as Director of Information technology for Shoney’s corporation, Jim and his family returned to Gainesville where he founded PWH Technology Solutions, later rebranding as Gnosys Networks in memory of a friend that passed away at a very young age.

Jim has over twenty three years of IT experience with a focus in user support, virtualization and disaster recovery. He holds several industry certifications including MCSE, A+, Server + and Net +, as well as many software vendor specific certifications including Dell, VMware, 3CX, Seagate, GeoVision and EnGenius.

Jim spends his down time target shooting, playing tactical simulation games and wood working. He’s the proud owner Gnosys Networks

Are surprise IT expenses throwing off your budget?

Our predictable monthly pricing and proactive support model eliminate unexpected costs. At Gnosys, our motto is “No surprises. Ever.” With Gnosys, IT becomes a stable investment, not a financial wildcard.

Are you confident that your systems and data are truly secure?

Gnosys implements layered security including endpoint protection, patch management, and user training to defend against evolving threats. We continuously monitor your systems to ensure protection is always active and up-to-date. You’ll sleep better knowing your data is safe.

Does your team lack the compliance knowledge required to meet regulatory standards?

We work with regulated industries and understand the complexities of compliance requirements. Gnosys provides guidance, documentation, and system controls to help you meet standards like HIPAA, CJIS, CMMC, or NIST. Our expertise keeps you audit-ready and secure.

Are you uneasy about your current technology strategy?

We provide technology planning and regular reviews to make sure your systems align with your business goals. Gnosys takes the guesswork out of IT by giving you a clear, actionable plan. You’ll feel confident knowing there’s a roadmap and a team to guide you.

Is your IT team overwhelmed or stretched too thin?

We can plug into your existing IT structure wherever you need the most support, whether that’s taking over daily tasks like patching, monitoring, and helpdesk support, or stepping in to lead specific projects. Gnosys becomes a true IT partner, giving your internal team the freedom to focus where it matters most. Extra hands without extra headcount.

Do technical issues take too long to get resolved?

Our dedicated helpdesk and proactive monitoring ensure that issues are identified and resolved fast, often before you even notice them. Gnosys prioritizes fast, friendly support that keeps your team productive. No more waiting around for fixes.

Have your business needs outgrown the capabilities of your current IT provider?

We specialize in scalable solutions designed to grow with your business. Gnosys offers strategic planning, enterprise-grade tools, and responsive support that evolves with your needs. You’ll get the tech roadmap and expertise your growth demands.

Has your IT person recently left—or are they planning to leave soon?

Gnosys can step in immediately to stabilize your IT environment and prevent disruption. Our team provides comprehensive onboarding and takes over critical responsibilities with no downtime. You’ll never have to rely on a single point of failure again.